Quality Charter and General Repair Conditions
OUR QUALITY CHARTER FOR REPAIR SERVICES
The purpose of this quality charter is to define the conditions of access and commitments related to the repairs carried out by Nesri Discount.
Commitments
- Quality of our services
Our technicians share the same values as Nesri Discount; they operate with discretion, punctuality, courtesy, and professionalism. They take all necessary precautions to protect and secure the work area, ensuring the job is carried out under optimal conditions.
Our technicians provide technical and sales support throughout the entire service process. They offer advice on the use and maintenance of your appliances.
Our repair technicians direct irreparable spare parts to appropriate recycling channels in order to contribute to the preservation of the planet.
Our repair technicians are experienced and also benefit from the experience in the field of household appliances of Nesri Discount, a specialist for 70 years.
Nesri Discount guarantees the quality, conformity and safety of spare parts.
Our repair technicians all have civil liability and ten-year warranty insurance. They are registered with the Trades or Commerce register.
- Responsiveness of our interventions
Our repair technicians demonstrate responsiveness both during repairs and in after-sales service.
- Pricing ethics
We are committed to providing the most accurate diagnosis possible based on your needs and ordering the necessary spare parts for your repairs. All this at market price.
Nesri Discount informs you about the possibilities of benefiting from the Repair Fund.
- Claims & Returns
Nesri Discount undertakes to respond to your written complaints no later than 8 days after receiving them.
All our repairs are guaranteed for 6 months from the date of repair, for the same fault and for use of the product according to the manufacturer's standards.
See our General Repair Conditions