Quality Charter and General Repair Conditions
OUR BREAKDOWN SERVICE QUALITY CHARTER
The purpose of this quality charter is to define the conditions of access and the commitments related to breakdown services provided by Nesri Discount.
Commitments
- Quality of our interventions
Our technicians share the same values as Nesri Discount; they work with discretion, punctuality, courtesy, and professionalism. Our technicians take all necessary measures to protect the intervention site, secure it, and thus perform their work under the best possible conditions.
Our technicians provide you with technical and commercial support throughout the service. They offer advice on the use and maintenance of your appliances.
Our technicians direct non-repairable spare parts to appropriate channels to contribute to the preservation of the planet.
Our technicians are experienced and also benefit from Nesri Discount's 70 years of experience in the home appliance sector.
Nesri Discount guarantees the quality, conformity, and safety of spare parts.
All our technicians have civil and decennial liability insurance. They are registered with the Chambre de Métiers or the Registre du Commerce.
- Responsiveness of our interventions
Our technicians demonstrate responsiveness both during the repair and in after-sales service.
- Pricing Ethics
We commit to performing the most relevant diagnosis possible according to your needs and ordering the spare parts necessary for your repairs. All this at market price.
Nesri Discount informs you about the possibilities of benefiting from the Repair Fund.
- Complaints & Returns
Nesri Discount commits to responding to your written complaints within 8 days of their receipt at the latest.
All our interventions are guaranteed for 3 months from the date of repair for the same fault and for product use according to manufacturer standards.
See our General Terms and Conditions of Repair