General Repair Conditions

1. PURPOSE

These General Terms and Conditions of Sale and Services define the rules under which NESRI DISCOUNT repairs and sells spare parts.

2. FINANCIAL CONDITIONS

Any purchase of repair services and spare parts implies the client's full and unreserved acceptance of these GTCSS.

The net price of products and repair services are expressed in euros; the rates are those in effect at the time of purchase, order, or request for intervention by the client.

The client can pay before or after the repair service, but must pay for the purchase of spare parts in advance. No spare part will be ordered without the client having made the payment for this purchase.

In case of repair cancellation by the client, the latter may pick up the ordered spare parts directly at Nesri Discount's premises.

Rates are available upon simple request from NESRI DISCOUNT.

3. WARRANTIES

All our interventions are guaranteed for 3 months from the date of repair, for the same breakdown and for product use according to manufacturer standards. The invoice will be essential for the implementation of the warranty.

Our technicians provide technical and commercial support throughout the service. They offer advice on the use and maintenance of your appliances.

Regarding spare parts, the warranty is 6 months from the date of receipt. However, if you have carried out a repair yourself or through another intermediary, there can be no return, credit, or exchange in case of a client's error in ordering a part.

Nesri Discount commits to responding to your written complaints within 8 days of their receipt at the latest.

The contractual warranty does not apply to damages resulting from:

• intentional fault,
• damage following transportation or installation or repair by parties other than NESRI DISCOUNT; the client assumes responsibility for any damage this part may suffer or cause,
• non-compliant electrical or sanitary installation,
• internal and external cleaning operations of the appliance,
• non-compliance with the instructions given by the manufacturer in its user manual,
• non-replacement of parts or accessories whose lifespan is indicated as limited by the manufacturer.

NESRI DISCOUNT complies with articles L. 211-4, L. 211-5 of the Consumer Code and article 1641 of the Civil Code.

4. ACCESSIBILITY

To allow for the repair of the appliance for which you have requested NESRI DISCOUNT, you must ensure its accessibility. Not being authorized to dismantle your furniture, any intervention requiring the movement of the appliance with the risk of damaging its environment cannot be performed.

5. DELIVERY AND INSTALLATION

Intervention or delivery times are given for information only and remain subject to hazards that may affect the service: absence, accident, incident, without this list being exhaustive. No compensation or tariff reduction can be claimed.

The client must be present at the time the delivery or repair date has been set. In case of absence, the client must notify at least 24 hours before the scheduled date. NESRI DISCOUNT reserves the right to charge for the new delivery at the rate of a trip in case of unjustified absence.

The client is invited to check with NESRI DISCOUNT the conformity and condition of the products at the time of repair. The installation of appliances is carried out only on an existing installation compliant with current standards.

6. COMPETENT COURT, PLACE OF EXECUTION, APPLICABLE LAW

The parties agree that this contract is subject to French law for all legal relations and any disputes that may arise between them.

The competent court is that which depends on the municipality of Paris on the date of the dispute.

7. CIVIL LIABILITY INSURANCE

8. CONTACT DETAILS

NESRI DISCOUNT, 98 Bd de Ménilmontant, 75020 Paris
Tel: 01 43 66 19 31
Email: nesridiscount@free.fr
Website: https://www.nesridiscount.com/